Online & Mobile FAQ
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Online & Mobile

Frequently Asked Questions

-Q:  Do I need to re-enroll into the new online banking and mobile app after the system upgrade?

A: 

Yes, but you only must re-enroll in one or the other. Once you create a username and password in online or mobile banking, you can simply use that same username and password when you sign into the other platform.

-Q:  How do I re-enroll into the new online or mobile banking platforms?

A: 

Please note, you only need to re-enroll in one of Trius FCU’s online banking or mobile banking platforms, not both. Once you re-enroll in one of these platforms, you can easily sign in to the other with the same username and password.

Online banking re-enrollment instructions

We recommend you use Chrome, Edge or Firefox for your browser.  Using Internet Explorer will result in a less effective connection and experience.

 Mobile banking re-enrollment instructions
 

-Q:  I want to enroll in online or mobile banking, but I do not have an email address on file at Trius. Can I still signup?

A: 

Upon creating a username and password in either online or mobile banking, you will receive a verification code that will be sent to your email address that is also on file with Trius FCU.  In order to establish online or mobile banking, you will need to call Trius or visit a branch and provide your email address to a staff member. You will then be able to complete the steps to enroll in online or mobile banking.

-Q:  What if I have multiple primary accounts, and each currently has its own username and password?

A: 

Our system upgrade is person-centric, not account-centric, the username and password you use to login the first time to the new online or mobile banking platform will be the one that will permanently be saved. When you login to online or mobile Banking, you will see all of your accounts (including all that you are designated as a single or joint owner). Therefore, you no longer need to have multiple usernames and passwords for your multiple primary accounts.

-Q:  What about accounts that I am listed as a “joint” owner?

A: 

All account holders, both primary and joint, can now create their own separate login information (username and password) and will have access to any account they use via online and mobile banking. Now, all accounts in which you are a single or joint owner will show up under your own username and password.

-Q:  Will my online banking username change?

A: 

Since you need to re-enroll, you can change your username or keep it the same.

-Q:  Why can't I set Alerts to send me a text message rather that an email?

A: 

You need to update or add your cell phone number to your profile information.  Click on your profile picture to access your information. Once your cell phone number is added the option to select a text message will appear when you set your alert options.

-Q:  Will my online banking password change?

A: 

Since you have to re-enroll you will need to change your password.

-Q:  What devices can be used with mobile banking?

A: 

iOS and Android devices are able to use the Trius mobile app.  This includes, but is not limited to, iPhone, iPad, Android-enabled tablets, and Android-enabled smartphones.

-Q:  I’m one day past due on my loan, why does online and mobile banking show that I owe two monthly payments?

A: 

Your current month’s loan payment is due on its monthly due date.  If your payment is not made by the actual due date, our new system shows it as late.  Please be advised that only your current monthly payment is due.  The next month’s payment is not due until its actual due date.  Depending on when you make your loan payment, the amount of assessed late fees may vary.

-Q:  Does quicken/quickbooks work with the new online and mobile banking?

A: 

Currently these personal finance management tools do not integrate with our new online & mobile banking platforms; however, this enhancement is planned for a future release.

-Q:  Will the upgrade affect how I login to mobile banking?

A: 

Once the upgrade has been completed, you will continue to access mobile banking using the Trius app.  Because this is a new mobile banking platform, you will need to uninstall the old Trius app and re-install the new one.  Please see the enrollment instructions for complete details.

-Q:  Will my mobile banking app password change?

A: 

Your password for mobile banking and online banking is the same, but when you enroll after the upgrade your will need to select a new password that meets the new security requirements.

-Q:  Is my mobile banking and online banking username the same?

A: 

Yes, your username will be the same for both.

-Q:  Why can’t I log into online banking?

A: 

There are many possible reasons your attempts have not been successful.  Typically, you can access your account by following the password reset steps below:

  1. Navigate to the online banking login page.
  2. Click Forgot Password.

If you do not have the option to reset your password, you account may be locked.  Please visit us at any branch location or reach us at 888-838-5328.

-Q:  What is my account number?

A: 

Your account number can be located on your Trius member ID card or on your account statement.  If you need help, please visit a branch or give us a call.  For security purposes, we will not include any account number via email.

-Q:  Where do I go to transfer money, make a remote deposit, pay a bill, or set up alerts in mobile banking?

A: 

You can get to these menu items by clicking on the orange plus sign at the bottom of the app.

-Q:  Can I re-order checks online?

A: 

Yes.  The steps to order checks can be found within the More icon menu in online banking.  Please note, you cannot order checks using the mobile app.

-Q:  If I have two membership accounts with Trius, can I access both accounts with one device?

A: 

Yes.

-Q:  How do I transfer money in online and mobile banking?

A: 

Our new online and mobile banking platform has the following types of transfers:

Internal:  Move funds within your Trius accounts

Contact:  Send funds to another Trius member using an email or text message

To transfer funds in online banking, look for the transfer money icon along the top of your dashboard.  Follow the instructions to transfer between your Trius accounts.  To set up contacts, click the my finance icon and select contact, send invite, name of Trius member you are sending the money to, enter their email or mobile phone information, click send invite.  Once the invite is sent, the recipient will need to accept the invite to receive payment.  Then you can select their name the next time you want to send them money. 

To transfer money in mobile banking, select the plus sign icon and click transfer money.  Follow the instructions to transfer money between your accounts.  To setup contacts, click the my finance icon at the bottom of the app and select my recipients, contact, send invite, name of Trius member you are sending the money to.  Enter their email or mobile phone information, click send invite.  Once the invite is sent, the recipient will need to accept the invite to receive payment.  Then you can select their name the next time you want to send them money.

-Q:  How do I transfer money to another Trius member in online or mobile banking?

A: 

Before you can transfer funds to another Trius member, you must first set up the person as your contact.  With the new online banking platform, a contact is another Trius member.

  1. Select the my finance icon at the top of the menu for online or from the bottom of the mobile app.
  2. Choose contacts and then click send invite.  Enter the email or mobile phone to invite the individual to your contacts list.  That person will then have to approve the invitation and enter their account number of where they want the money to go.

 

Once the contact approves their invitation, here is how to transfer money to them;

  1. Select transfer money from the online dashboard or the plus sign icon on mobile.
  2. Choose the account where you want to take the money from.
  3. Select the contact you wish to send the funds to and click continue.
  4. Choose the amount, the date to transfer the funds, and the frequency.  Then click continue.
  5. Review your transactions and select continue again to complete the process.

-Q:  How do I get a copy of my statement?

A: 

If you are enrolled in e-statements, you will receive an email when your statement or notice is available.  If you are not enrolled in e-statements, you will receive your statement in the mail at the address you provided when signed up as a Trius member. 

-Q:  How to Clear Your Cache & Cookies

A: 

One aspect of time savings relates to your online experience and ability to easily access updated information.

Web browsers you visit often will remember (cache) certain things such as logos, images, and content.  At times, you’ll need to clear your cached history folder to view updated content.  By clearing your cache, you’re telling your computer to delete information that your web browser has stored in the memory.  Then you will be able to view updates to those website pages.

-Q:  How do I clear my cache on Google Chrome

A: 

Google Chrome

Select the Chrome menu icon.

Select the More Tools link.

Select the Clear browsing data link.

In the data drop-down menu, select the time range where you want to clear browsing data.

Select the Cookies and other sites and plug-in data and Cached images and files checkboxes. If you do not want to clear the browsing history, make sure to uncheck any boxes associated with this before you move to the next step.

Click the Clear Browsing Data button.

To learn more visit Google support.

-Q:  How do I clear my cache on Firefox?

A: 

Firefox

In the Firefox menu bar, click the Firefox option.

Select the Preferences link.

Click the Privacy tab.

Under the History heading, click the clear your recent history link.

Select the Cache checkbox. If you do not want to clear the browsing history, make sure to uncheck any boxes associated with this before you move to the next step.

Click the Clear Now button.

To learn more visit Firefox support.

-Q:  How do I clear my cache on Edge?

A: 

Edge

Select the Internet Explorer Menu icon (3 dots icon).

Select Settings.

Choose Privacy and services.

Go to Clear browsing data, then select Clear browsing data now, and Choose what to clear.

First, select the Time range you want to clear. We recommend All time.

Then you may select Browsing history, Download history, Cookies, and other site data, and/or Cached images and files. We recommend clearing Cached images and files.

Click Clear Now.

To learn more visit Microsoft support.

-Q:  How do I clear my cache on Safari?

A: 

Safari

In the Safari menu bar, click the Safari option.

Click the Clear History link.

In the Clear drop-down menu, select the time range where you want to clear browsing data.

Click the Clear History button.

If you use the most recent version of Safari here is the process of getting MFA (Multifactor Authentication) to remember your login and stop requiring a code to be sent even though you have selected remember.

Go to Safari Preferences

Select Privacy

Turn off prevent cross-site tracking

The first time you log in again the MFA will ask for a code, but then the next time you log in it will remember your information.

To learn more visit Apple support.

-Q:  Will the system upgrade affect how I login to online banking?

A: 

To access online banking, you will continue to click the “Online Account Access Log In” box available on the home page of triufcu.com.  You will need to update your favorites or bookmarks for your next visit.

Main Branch

2915 2nd Avenue

PO Box 1329

Kearney, NE 68847

Phone: 308.234.9311

Toll Free: 888.838.5328

Fax: 308.338.9932

memberservice@triusfcu.com

Equal Housing Lender
Federally Insured by NCUA
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